Terms and Conditions


Consultations and Quotes

  1. Consultations are free by appointment only.
  2. Your estimate is valid for 14 days from the date it is sent to you. If you choose to book after this time there may be a need to prepare a fresh estimate. This is a guide price as you may make changes and tweaks closer to your wedding day.
  3. Mock bouquets can be made if required but will be made to the same standard as the real bouquets and using the best available materials. As such they will be charged at the quoted price and must be paid for in advance.

Bookings and Payments

  1. When a wedding date is booked a £250 booking fee is required. The £250 booking fee is subtracted from your final wedding bill.
  2. If for any reason you decide to cancel your wedding this booking fee is non-refundable. If you decide to postpone your wedding we will hold your deposit until your wedding goes ahead.
  3. At the time of booking both parties will be bound by those terms and conditions.
  4. Full payment of the price quoted will be required 5 weeks before your wedding date. Payment is accepted by direct payment via bank transfer, cash, or cheque. Cheques are payable to 2 Lady Florists, BACS is preferred.
  5. The cost of your wedding flowers can be spread over the months leading up to your wedding date, please ask for details.

Details and Amendments

  1. Your initial estimate will normally be provided in writing, by email.
  2. If you wish to make any alterations to the wedding flowers we have discussed, these can only be accepted in writing or via email. Please understand that we work on several projects each month and written requests ensure no mistakes or misunderstanding occurs when it comes to your final list of flower arrangements.
  3. Only the bride and groom may make any amendments to the flower order. If you have a family wishing to choose their corsage colours for example this will have to be communicated to us through the bride and groom in writing, in person, or via email.
  4. We suggest the final details of the wedding flowers should be made no later than 5 weeks before the wedding date before the balance is settled.
  5. Upon receipt of the final invoice for payment, we will send a final copy of the order. We will ask you to check this carefully, sign, and return one copy to us as confirmation that the order is correct. Please note that no amendments however slight after this date will be possible.

Delivery and Setup

  1. We will not be held responsible for any inquiries or damages sustained as a result of broken glass, materials, or dyes that may be used to colour the water for you. Liability is limited to the supply of goods only. No responsibility will be accepted for any consequential loss.
  2. Collection of hired items will be charged for within delivery costs unless stated otherwise.
  3. Deliveries are charged at 45p per mile. Where set up and collection from the venue is required this will be charged at an agreed rate per hour.
  4. Liability Insurances are available on request.
  5. You are welcome to take any flowers away after the wedding but only those containers which were sold to you and not hired to you.

Cancellations and Refunds

  1. If you cancel your wedding flowers no less than 3 weeks before the delivery date then we will keep your non-refundable deposit to cover consultation and administrative costs.
  2. Cancellations within 3 weeks prior to the delivery date, when the full minimum payment will have to be made, will be subject to only 50% being refunded minus the £250 non-refundable deposit.
  3. There will be no refunds for cancellations within 14 days of the wedding date.


Additional Terms and Information

  1. Fresh flowers are a living product and are dependent on weather conditions, stringent quality checks, and influences beyond our control. On exceptionally rare occasions we may have to substitute a specific flower. If this happens we reserve the right to source a similar flower, and we hope that you trust our judgment to make any substitutions and know that it is in your best interests for us to do so.
  2. Any mock bouquets made for you, with any designs, sketches, and photographs of our work we allow you to view and/or take away with you subject to copyright laws (The Copyright, Designs, and Patents Act 1988), and therefore you are not permitted to show them to or allow them to be copied or used by any other florist or floral designer without the express permission of 2 Lady Florists.
  3. Please note that we may also use any photos we acquire whether taken by ourselves or others on our portfolio, website, Facebook page, Instagram, blog, or any other social media platforms.
  4. As some flowers are purchased through the Dutch flower auctions in Holland with the exit of Britain from the European Union and the fluctuation of the Euro against the pound we reserve the right to increase the cost of the order should this change significantly.